Data related to an account needs to be retained for a purpose required by applicable law. Data related to an account needs to be retained to detect, prevent, mitigate, or investigate fraudulent or illegal activities. open bids, pending payments from buyers, outstanding payouts to be processed to your checking account) We can’t close an account and/or delete associated data if: Closing account and personal data deletion exceptions If you’d like to use eBay again, you’ll need to create a new account. When we’ve closed your account, we’ll let you know by sending an email to your registered email address. Suspended or restricted user accounts will be closed, and we’re unable to allow you to reopen the account. To keep your account, your account must have been in good standing at the time your closure request was submitted. Unless you’ve reconsidered and would like to keep your account, and as long as your account is in good standing and none of the exceptions listed below apply, your account will be closed and your data will be deleted within 30–60 days of receiving your request. If you downloaded any eBay apps on any of your mobile devices, you’ll need to delete those too. For your part, you’ll need to clear cache, cookies, and history from each browser you used to sign in to your eBay account. When you send a request to close your account, your personal data will also be deleted as long as your account is in good standing.ĮBay deletes personal data using approved methods such as encryption, pseudonymization, and aggregation. At eBay, we extend this right to delete your data to all users regardless of a country or region’s regulation. For example, the General Data Protection Regulation (“GDPR”) identifies the right to have your personal data deleted, also known as the “right to erasure,” subject to certain exceptions. 
The right to have your personal data (including personal information) deleted depends on privacy regulations which vary by country and region. However, you can add a secondary contact to your account. We can reopen your account only if it was in good standing when you closed it.įor security reasons, you can’t transfer or sell your eBay account to a new owner. If you change your mind and decide to keep your account, you have 7 days from the account closure to request that your account be reopened. However, if you’ve bought or sold items in the 30 days prior to submitting your request, we’ll keep your account open for 60 days from receiving your request so any outstanding sales or purchases can be completed and so we can meet our commitments to all buyers and sellers under the eBay Money Back Guarantee.Īfter the 30-day or 60-day period (depending on whether you’ve bought or sold in the past 30 days) your account will be permanently closed and your data will be deleted. Generally, it takes 30 days to close an account from the date we receive a request. When you submit a request to close your account, we’ll send an email to your registered email address and to your eBay Messages within 24 hours letting you know we’ve received it. What you need to know about closing your account If you have any active suspensions or restrictions on your account, or if your account doesn’t currently meet our minimum seller performance standards, you’ll need to contact us in order to close your account.
You’ve cancelled all your subscriptions. You don’t have any outstanding payouts to be processed to your checking account. All your fees and other selling costs are paid and your available funds is zero. If you still want to close your account, make sure: We don’t want to see you go, and we’ll do everything we can to sort out any issues you may have. Before closing your account, consider contacting us first.
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